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If you are dissatisfied with your order for any reason, you may return your items for a prompt refund or exchange as per our return guidelines. Refunds for items returned within 7 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned ten to twenty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.


1. Email to with the following information:

Original order #

Reason for return

2. Wait for an RGA (returned goods authorization) # and information on any possible restocking charges. Allow 3 to 7 working days to receive an RGA #.

3. Once you receive an RGA # and agree on restocking charges, if any, then please mail your package in a prepaid, insured, traceable method to the address below. Label the package clearly with the RGA #.

4. All items are subject to restocking charges. The following items have a restocking charge of up to 20 % depending on the circumstances.

Power Supplies
Drive Motors
Pump Motors
Stenner Motor Parts
Stenner Chemical Feed Pump

All of the above are electronic in nature and will undergo testing before a refund is authorized.

J L Honberger Co., Inc.
883 S. Chiques Rd.
Manheim, PA USA 17545

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